<Location and time>
Yokohama station commuter pass office (business hours: 10:00 to 20:00) By the front ticket gate of Yokohama station
※If you wish to get a refund or change the route of a commuter purchased at a station outside the Minatomirai Line, please contact the railway company with which you purchased the pass.
※We do not process these requests at our station gates.
●In the case of a cancellation at the convenience of the customer
Prior to the start date of the valid period: Regular commuter fare - ¥220 administrative fee
After the start date of the valid period (within 7 days): Regular fare - (round trip fare for the commuter pass route x number of days used) - ¥220 administrative fee
After the start date of the valid period (after 8 days): The refund amount is proportionate to the unused months minus the administrative fee.
Usage under one month is rounded up and calculated as one month.
1 month used: Commuter fare - 1-month commuter fare - ¥220 administrative fee
2 months used: commuter fare - (1-month commuter fare ×2) - ¥220 administrative fee
3 months used: Commuter fare - (3-month commuter fare) - ¥220 administrative fee
4 months used: commuter fare - (3-month commuter fare + 1-month commuter fare + ¥220)
5 months used: Commuter fare - (3-month commuter fare + 1-month commuter fare x2) - ¥220 administrative fee
※If the refund amount is negative, no refund will be given.
Item that is necessary to claim a refund: an official ID
If requesting a refund on someone's behalf: An official ID of the person making the refund request and the letter of attorney
●To change the valid route of a commuter pass
First, purchase a new commuter pass for the desired route. Then, request a refund certificate for "route change" for the commuter pass from the station staff.
We will refund the amount remaining after subtracting an administrative fee and an amount that corresponds to the elapsed days from the effective start date of the commuter pass to the route change request date.
※The calculation is done via units of jun. 1 jun = 10 days (rounded up). However, 1 month = 3 jun.