On the same day when the item is left behind, please contact the station staff at the ticket gate.
Please note that we may not be able to respond immediately if it is during a busy period or we are assisting other customers.
As the Minatomirai Line has introduced Tokyu Line's "Forgotten Belongings Search System", you can search for items lost on the Tokyu Line at each station on the Minatomirai Line.
When claiming an item, please bring documents (health insurance card, driver's license, etc.) that can be used to confirm your identity.
The Minatomirai Line connects directly with the Tokyu Toyoko Line, Tokyo Metro Fukutoshin Line, Seibu-yurakuchō Line, Ikebukuro Line, and Tobu Tōjō Line. If you have forgotten or lost something in a train, it could be kept by the railway company that was operating the train, so please inquire with them.
Overview of "Minatomirai Line Free Wi-Fi"
Authentication through the smartphone app "Japan Connected-free Wi-Fi"
Can my pet ride on the train?
When traveling with small animals such as dogs, cats, and birds, please observe the following rules.
Can I bring my bicycle?
If the total of length, width, and height is within 250cm and the weight is within 30kg, up to two bicycles can be brought in for free, if they do not interfere with the operation of the train.
However, you may not bring in a bicycle that is more than 2m in length.
Please ensure to put a folding bicycle in its carrying bag.
Is Minatomirai Line barrier-free?
The Minatomirai Line is equipped with elevators from the entrance to the platform in all stations, making it accessible to wheelchair users and elderly.
In addition, tactile paving and voice guidance are implemented so that the visually impaired can also use the stations with ease.
Is the washroom barrier-free?
We have installed multi-functional washrooms separately for men and women at each station, which are easy to use for people with physical disabilities, small children, and those who need a large space.
Each multi-functional washroom has a baby bed, while the regular men's and women's washrooms have baby chairs.
Are there lockers in each station on the Minatomirai Line?
The lockers available in each Minatomirai Line station are as follows. (As of July 21, 2017)
| Small (36 × 57 × 32) |
Medium (36 × 57 × 55) |
Large (36 × 57 × 84) |
|
|---|---|---|---|
| Yokohama Station (front ticket gate) | 25 | 1 | 1 |
| Yokohama Station (South ticket gate) | 30 | 6 | - |
| Yokohama Station (South Passage) | 175 | 15 | - |
| Shin-Takashima Station (Ticket gate EV side) | 45 | 6 | - |
| Minatomirai Station (By the ticket gate) | 16 | 14 | 5 |
| Minatomirai Station (Mirai concourse) | 60 | 6 | 4 |
| Minatomirai Station (Exit No. 5) | 10 | 6 | - |
| Minatomirai Station (By the Seven Eleven convenience store) | 10 | 6 | 4 |
| Bashamichi Station (Island Tower side rest area) | 20 | 6 | - |
| Nihon-ōdōri Station (Three Tower Square side) | 20 | 3 | - |
| Motomachi-Chūkagai Station (outside the Chukagai ticket gate) | 67 | 18 | 8 |
| Motomachi-Chūkagai Station (Inside the Motomachi ticket gate) | 20 | 6 | 4 |
| Motomachi-Chūkagai Station (Outside the Motomachi ticket gate) | 5 | 4 | 4 |
What are the possible areas to purchase a commuter pass?
You can purchase an interline commuter pass that works with another company's railway line; however, if you are only buying one, we will have check the details regarding the areas in which it can be purchased, etc. We apologize for the inconvenience, but we ask you to contact the following offices.
Head office Customer Service: 045-664-0629 (09:00 to 17:30 on weekdays)
Minatomirai Station: 045-221-2003
Where are can I make a route change or get a refund for a commuter pass, and what are the fees?
Yokohama station commuter pass office (business hours: 13:00 to 20:00) By the front ticket gate of Yokohama station
※If you wish to get a refund or change the route of a commuter purchased at a station outside the Minatomirai Line, please contact the railway company with which you purchased the pass.
※We do not process these requests at our station gates.
¥220
●In the case of a cancellation at the convenience of the customer
Prior to the start date of the valid period: Regular commuter fare - ¥220 administrative fee
After the start date of the valid period (within 7 days): Regular fare - (round trip fare for the commuter pass route x number of days used) - ¥220 administrative fee
After the start date of the valid period (after 8 days): The refund amount is proportionate to the unused months minus the administrative fee.
Usage under one month is rounded up and calculated as one month.
1 month used: Commuter fare - 1-month commuter fare - ¥220 administrative fee
2 months used: commuter fare - (1-month commuter fare ×2) - ¥220 administrative fee
3 months used: Commuter fare - (3-month commuter fare) - ¥220 administrative fee
4 months used: commuter fare - (3-month commuter fare + 1-month commuter fare + ¥220)
5 months used: Commuter fare - (3-month commuter fare + 1-month commuter fare x2) - ¥220 administrative fee
※If the refund amount is negative, no refund will be given.
Item that is necessary to claim a refund: an official ID
If requesting a refund on someone's behalf: An official ID of the person making the refund request and the letter of attorney
●To change the valid route of a commuter pass
First, purchase a new commuter pass for the desired route. Then, request a refund certificate for "route change" for the commuter pass from the station staff.
We will refund the amount remaining after subtracting an administrative fee and an amount that corresponds to the elapsed days from the effective start date of the commuter pass to the route change request date.
※The calculation is done via units of jun. 1 jun = 10 days (rounded up). However, 1 month = 3 jun.
How to buy student commuter passes
Please bring and present to the station staff "proof of commute" or the "certificate for purchasing student commuter pass", which is issued by the school.
When and where to buy a commuter pass
It is sold at the commuter pass office in Yokohama Station and at automatic ticket vending machines at each station.
Yokohama station commuter pass office: 13:00-20:00
Automatic ticket vending machine: 5:00-24:00
Can I use credit cards to purchase a commuter pass?
Payment by credit card is only possible at the commuter pass office in Yokohama Station or the ticket vending machines at Yokohama Station North Exit.
There are seven accepted types of cards: TOP&, DC, VISA, MasterCard, JCB, AMERICAN EXPRESS, and Diners Club.
Can I pre-purchase regular tickets or multi-trip tickets?
It is not possible to pre-purchase regular tickets and multi-trip tickets.
Is there a fee for riding express or limited express trains?
The Express and Limited Express F-liner are two types of trains, but you can ride them with a regular fare.
In order to go to Shibuya from the Minatomirai Line, should I change to the Tōyoko Line at Yokohama Station?
As the Minatomirai Line and the Tōyoko Line are directly connected at Yokohama Station, you do not need to transfer lines.
If you are using the Minatomirai Line One-Day Pass on the Minatomirai Line, please present the pass to the station staff when leaving a station belonging to another railway company.
How to contact the other railway companies that share a direct connection
Tōkyū Corporation Customer Center: 03-3477-0109
※ 8:00 to 19:00 on weekdays, 9:30 to 17:30 on weekends (except during the year-end and New Year holidays)
Tokyo Metro Customer Relations Center: 0120-104-767
※ All year round 9:00 to 20:00
Seibu Railway Customer Center: 04-2996-2888
※ 9:00 to 19:00 on weekdays, 9:00 to 17:00 on Saturdays and holidays (except Dec 30th-Jan 3rd)
Tōbu Railway Customer Center: 03-5962-0102
※ Open all year round 8:30-19:00 (except Dec 30th-Jan 3rd)
Alternative transportation
Suica / PASMO commuter pass, magnetic commuter pass, regular ticket, and multi-dated ticket where the suspended route is included
Please get a transfer ticket at the station where service suspension occurred, and proceed to use the alternative transportation.
※ Even if you do not have a transfer ticket, you may be able to use the alternative transportation by presenting your ticket to a ticket gate clerk from the railway company that is providing the alternative transportation. In that case, please make a request to use the alternative transportation.
The route included in the customer's ticket is the applicable alternative route.
Where should I inquire when I lose something?
Please check this page.
"About lost and found"
Please tell me about the Minatomirai Line
It is a 4.1km railway from Yokohama Station to Motomachi-Chūkagai Station, containing six stations that connect popular business, commercial, and sightseeing areas in Yokohama, such as the Yokohama Station district, Minato Mirai 21 district, Yokohama Chinatown, and the Motomachi and Yamate district.
With direct connections to the Tokyu Toyoko Line, Tokyo Metro Fukutoshin Line, Tobu Tōjō Line, and the Seibu Ikebukuro Line, passengers can travel between central Tokyo, southwestern Saitama Prefecture, and the Yokohama Bay Area without transferring lines.
Using baby strollers
Currently, there are no rules concerning the use of baby strollers in trains.
Out of consideration for other passengers' comfort, we ask that you do not use baby strollers.
Business hours: 9:00 to 17:30 on weekdays
The Minatomirai Line has a system in place to forcibly stop the train for the safety of passengers, such as when someone falls onto the track from the platform. This can be done by pushing the emergency stop button installed on the platforms. → See each station's information
AED (Automated External Defibrillator) devices are installed in all stations on the Minatomirai Line.
There are elevators and escalators at every station so that passengers can move between the station entrance on the ground floor and the platform.
Information is displayed on the handrails in Braille. In addition, there are two height levels of handrails for the convenience of elderly and children.
We have installed multi-functional washrooms separately for men and women at each station, which are easy to use for people with physical disabilities, small children, and those who need a large space.
We have installed voice and touch guidance maps for the visually impaired at all stations to provide information on the station premises and locations of major facilities.
At some of the ticket gates, we have installed wider gates which are easier for wheelchair users and passengers with large luggage to pass through.
Minatomirai Line's trains have wheelchair spaces in cars 2 and 7. The conditions for using an electric wheelchair with a steering wheel on the Yokohama Minatomirai Railway are defined as follows. → Using an electric wheelchair with a steering wheel
If a large earthquake or fire occurs in the station, please remain calm and follow the guidance of the station staff. If a disaster occurs while the train is running, the train will, in principle, stop at the next station. If the train stops outside the station and is unable to move, the staff will provide directions to the passengers.
The Minatomirai Line has women-only cars during the following hours.
[Operation time frame and route] From the first departure to 9:30 on weekdays [Applicable trains and cars] Car #1 of trains operating between the above time frame
* Women-only cars can also be used by elementary school students and below, as well as passengers with disabilities and their caregivers.
* If the schedule becomes disrupted, the operation of women-only cars may be suspended.
In order to ensure the comfort of customers who are using medical devices such as cardiac pacemakers, please turn off your mobile phone when you are near the priority seats.
Please set to your phone to silent mode and refrain from making calls.
If aluminum balloons come in contact with railway wires, etc., a temporary power failure could occur, and the train would cease operation. When bringing an aluminum balloon into the station, please ensure to not let go of the balloon.
If you happen to let it go inside the station, please notify the station staff immediately.
Please purchase the correct ticket to your destination when riding the train.